Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days and delivery usually takes 5–7 business days depending on the shipping location within the United States.

Do you offer free shipping?

Yes. Skilk offers Free Standard Shipping on all orders within the United States.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email so you can monitor the delivery status of your package.

What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact our support team immediately with your order number and photos of the item, and we will assist you with a replacement or refund.

Can I return a product?

Yes. Customers may request a return within 30 days of receiving their order, provided the product is unused and in its original condition.