Return & Refund Policy

At Skilk Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy subject to the terms outlined below.

This policy is designed to provide clarity, fairness, and transparency in accordance with standard U.S. eCommerce practices.

1. 30-Day Return Window

  • Customers may request a return or refund within 30 days from the date of delivery.

  • The return period begins on the confirmed delivery date, not the order date.

  • Requests submitted after 30 days may not be eligible for return or refund.

2. Eligibility for Returns

To qualify for a return or refund, items must:

  • Be unused and unworn

  • Be in original condition

  • Be returned in original packaging (if applicable)

  • Show no signs of damage caused by washing, misuse, or improper handling

  • Include a valid order number or proof of purchase

All returned items are subject to inspection before approval of refund or replacement.

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse or mishandling

  • Items returned in worn, altered, or unsellable condition

  • Final sale or clearance items clearly marked as non-returnable on the product page

We reserve the right to refuse returns that do not meet these conditions.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Email: support@skilk.shop

  • Include:

    • Your order number

    • Clear photos of the item

    • Photos of the packaging

After verification, Skilk Shop will provide an appropriate resolution, which may include a replacement or full refund at no additional cost to the customer.

5. How to Request a Return

To initiate a return:

  1. Email support@skilk.shop

  2. Provide your order number and reason for return

  3. Wait for return authorization and instructions

Returns sent without prior approval may not be accepted.

6. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

  • If the return is due to our error, we will cover return shipping costs.

  • We strongly recommend using a trackable shipping service for returns.

Skilk Shop is not responsible for lost or delayed return shipments.

7. Refund Processing

  • Refunds are issued to the original payment method only.

  • Once the returned item is received and inspected, approved refunds are processed within 5–10 business days.

  • Depending on your bank or payment provider, additional processing time may apply.

  • Original shipping charges are non-refundable unless the return is due to our error.

Customers will receive confirmation once the refund has been processed.

8. Order Cancellations

Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it must follow the standard return procedure.

9. Non-Refundable Situations

Skilk Shop is not responsible for:

  • Shipping delays caused by carriers

  • Lost packages marked as “Delivered” by the carrier

  • Issues caused by incorrect or incomplete shipping information provided by the customer

  • Damage occurring during return shipping

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

Business Name: Skilk Shop
Business Address: 50448 NE-91, Spalding, NE 68665, United States
Phone: +1 (308) 497-2200
Email: support@skilk.shop

By placing an order with Skilk Shop, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.